When will my order arrive?

1) Do you offer special programs or discounts for shipping and engraving?

Free Shipping Discounts

"Gold Program" Shipping Policy:

  • Shipping costs on orders under $250 are based on weight and will be calculated once the order is completed. You will be charged only actual shipping charges.
  • Free shipping on orders of $250 or more.**

** Free shipping is for $250 of product purchased at one time. (Plaques, Clocks, Lapel Pins, Medals, Acrylics, Desk Accessories, Engraved Wall Signage and Name Plates.) This offer is for Ground shipping within the 48 states and doesn't apply to rush orders. This special is for orders placed on-line only.

Platinum Program:

  • When placing an order of $5,000 or more you will be given the "Platinum Discount." Feel free to call or email us at sales@martinawards.com with questions.

Free Engraving Discounts

"Silver Program" FREE Engraving Policy:

  • Standard engraving rate: $10 for award items under $250.
  • Free engraving on all Trophies and Name Badges.
  • Free engraving on orders of $250 or more.*

* Free engraving is for $250 of product purchased at one time (Plaques, Acrylics, Trophies, Trophy Cups, Name Badges, Desk Accessories and Clocks); all of the other Awards items we laser engrave are $10 per award. The engraved text that will fit will vary depending on the size and product purchased. Free engraving is for text only not photos. If you have questions, email us at service@martinawards.com. Martin's Awards reserves the right to change its policy and prices without notice. This special is for orders placed online only. 

Engraved Gift items: Quoted per QTY needed; please email us to get a quote.

"Platinum Program":

  • When placing an order of $5,000 or more you will be given the "Platinum Discount." Feel free to call or email us at sales@martinawards.com with questions.

2) What Is Your Production Turnaround Time?

Normal production time is 1-5 working days starting the following first full day after approval is sent back.We do offer rush service at additional charge. Go to our 1 day rush page for rush items.

3) What Is Your Rush Service?

We have a 1-3 day service* at an additional charge. This service is available on items that are in stock only. * Production starts the following day after art approval is sent back by 12 noon eastern. For more details email art@martinawards.com, or please call our sales team at 1-800-745-9375

4) What Are Your Store Hours?

Showroom hours are from Monday- Friday 8:00 am to 5:00 pm eastern time zone. Fax order 24 hours a day to 1-800-788-0485 Phone 1-800-745-9375 E-mail orders 24 Hours day sales@martinawards.com or questions to service@martinawards.com.

5) What Are My Payment Options?

We accept Mastercard, Visa, American Express, company check or cashiers check. If you would like to prepay by check We will be glad to e-mail the total invoice. If you would like a referral in your state we can provide this as well. This helps keep our cost down to our customers. We have been in business for 22 years and have customers small and large in every state. Let us serve you one time. We believe you will agree we have the best customer service. We are also a local and national BBB member.

6) How can I send my text and logo to you?

The best art work for us is line or vector art in EPS, CDR, AI version 17 or lower or PDF. The art work must be clean, black and white camera-ready art work @ 300 DPI. This is essential for rotary and laser engraving. Art work may be provided in Corel Draw 17 or lower, EPS, AI, AND TIFF format for IBM-PC. Fonts must be converted to curves.

E-mail to: art@martinawards.com

If you are not sure about art work quality, print the art out on a laser printer. This will show the print quality. Art work does not get better after e-mailing the art. If you don't have clean art work we can create or clean up your art. If you would like a quote send the art to art@martinawards.com.

7) Where are you located?

We are located in Swainsboro, GA. USA 30 miles from Georgia Southern University in Statesboro, GA. and in the heart of Vidalia onion country.

8) What is your engraving charge?

"Silver Program" FREE Engraving Policy:

  • Standard engraving rate: $10 for award items under $250.
  • Free engraving on all Trophies and Name Badges.
  • Free engraving on orders of $250 or more.*

* Free engraving is for $250 of product purchased at one time (Plaques, Acrylics, Trophies, Trophy Cups, Name Badges, Desk Accessories and Clocks); all of the other Awards items we laser engrave are $10 per award. The engraved text that will fit will vary depending on the size and product purchased. Free engraving is for text only not photos. If you have questions, email us at service@martinawards.com. Martin's Awards reserves the right to change its policy and prices without notice. This special is for orders placed online only. 

Engraved Gift items: Quoted per QTY needed; please email us to get a quote.

"Platinum Program":

  • When placing an order of $5,000 or more you will be given the "Platinum Discount." Feel free to call or email us at sales@martinawards.com with questions.

9) Are there any set-up charges for logos on laser engraved items?

Yes, There is a one-time set-up charge for logos of $35.

Logos will be kept on file for lifetime for future use. You won't be charge but once for the exact same logo.

10) Do you guarantee your work?

Yes, all workmanship is guaranteed. We stand behind every item we sell and make. Very Seldom do we ever have a problem with workmanship At Martin we take our quality and service very seriously. We go an extra step to make sure that every job is done right. All damaged items must be reported upon receiving your order. No Refunds on custom work. Only replacement of damaged items. We will cover ground freight on damaged items being delivered.

11) Can I return stock items with no customization on the item?

Yes, most stock items can be return in new condition only with a Return number from Martin. We Reserve the right not to accept items that are not in new condition. We can not accept items that are damaged in anyway. If the item was damaged during transit the item is covered by the freight carrier. This must be reported at time of delivery so we can get a claim started. Keep all packing material with the item for inspection by the carrier. We do have a 25% restocking fee on stock items. All Freight will be covered by the customer both ways. No Refunds on freight.

12) Do you guarantee delivery times

We Guarantee the day it will leave our production facility. We recommend adding one day to the delivery to make sure of on time delivery. We have a 99% success rate with the carriers but you take a risk beyond our control on exact dates. If you buy a guarantee air service we will work with the carrier to get you a refund back for the freight if it is late. The guaranteed air time is different on different addresses.

13) Do you charge to cancel a job?

Orders canceled after invoice and layouts have been faxed or emailed will incur a Minimum $20.00 charge or $35 per hour. This only covers our labor cost. If production has started the amount equal to percentage of completion of order at the time the order is canceled will be charged.

14) What if a price is wrong on the site?

Martin reserves the right to change prices at any time. If a price is not correct on an order we will notify the customer before charging your account.

15) What is the minimum order amount?

Our order minimum is $40; if you order from us and the total is lower than this, we will prorate it to the minimum. You should also see this noticed on the Cart page if you don't meet the $40 minimum, and it will tell you how much more you need to add to meet the minimum.