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Payment Processing

Orders will not be processed until we receive payment information. SORRY, NO COD ORDERS!

Credit Cards

Credit Cards are the best form of payment to expedite your order.

We accept MasterCard, Visa, American Express.

Internet Orders are by credit card only. All transactions are encrypted and secure to protect your personal information.

Check or Money Order

We also accept certified checks, organizational checks and money orders; however, orders will not get shipped until we receive payment. *Note: Payment by personal check must wait 10 days to clear. To pay by check or money order, please call us at 1-800-745-9375.

Order Cancellation Policy

Orders canceled after invoice and layouts have been faxed or emailed will incur a minimum $20.00 charge or $35 per hour. This only covers our labor cost. If production has started the amount equal to percentage of completion of order at the time the order is canceled will be charged. By placing the order and beginning the process, are hereby agree to this artwork charge if you cancel the order.

Free Shipping Policy

View more details about our Free Shipping policy on our FAQ page.

Mail all checks and money orders to:

Martin Awards
Attn: Payment Dept.
1303 Hwy 80 E
Swainsboro, GA 30401

Returns

Yes, but only with most Stock items. Most stock items can be return in new condition only with a Return number from Martin Awards. We reserve the right not to accept items that are not in new condition. We can not accept items that are damaged in anyway. If the item was damaged during transit the item is covered by the freight carrier. This must be reported at time of delivery so we can get a claim started. Keep all packing material with the item for inspection by the carrier. We do have a 25% restocking fee on stock items. All Freight will be covered by the customer both ways. No Refunds on freight.

Products that are not stock, will not be considered for returns. But we offer a 100% Workmanship Guarantee that your art and engraving will be done professionally and we will make it is correctly handled.

Submitting Engraving Information

Martin Awards reserves the right to not make artwork mockup, print or engrave

  • any pornographic,
  • cursing or slain language/graphics,
  • or anything deemed offensive or distasteful.

Martin Awards sells and services to all people.

Email Engraving

    1. Type your engraving text into a Word or Excel document.
    2. Review your engraving information carefully and accurately.
    3. Send the document to: service@martinawards.com
    4. Subject line should be “New Engraving on Order #”

Online Engraving

    1. Visit the product you want to add engraving to
    2. Scroll above the “Add to Cart” button and click “Yes, I want engraving”
    3. Simply type in your engraving text into the text box.
    4. Check your spelling and grammar carefully and accurately!
    5. Click “Add to Cart” and check out.

 

Suggested Format – For Your 3 Line Plates 
Line… 1 – Organization, Team or League
Line …2 – Place or Division
Line… 3 – Date or Season

Additional Agreement

You hereby agree to the points made on our FAQ page.
Regarding Free Shipping Discounts, Free Engraving Discounts, Production Turnaround time, Rush Service,Engraving Charges, Logo Setup Charges, Return Policy, Cancelling a Job charge, Artwork Proof policy, Price Change policy.

Corporate Awards

Logos On File:
We store your logos on file for life to re-use without an additional setup fee.

Digital Files:
We accept EPS, JPEG, TIFF files- Adobe Illustrator or EPS preferred; e-mail files to: service@martinawards.com.

Note: specify your order # in the subject line

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